After three (3) long months, finally PLDT was able to resolve my DSL problems. It really needed for their technician to come and see what's wrong. Before coming over he checked with their Makati office. He said that my "profile" was not updated in their system that's why it would disengage or lose connection with servers. It seemed to have worked after my profile was updated. It did not work very long. The technician was as pissed off as I with the problem so he came over to check my PC internet connection.
At home, he called the Makati office to coordinate and track my connection. He asked Makati to configure my system. With that, my internet was able to connect with servers and access websites. When the tech man tested the speed, he was not impressed. It was too slow for what for the plan I subscribed to. Finally he said he was going to replace the modem. He said the my old modem was taking too long to find and access an IP address. Besides the old modem is 3 years old and might have some problems. After replacing it with their latest modem, everything worked well.
The problem could have resolved much earlier if PLDT's 172 agents knew what to look or trace for. They should have known that we subscribed to PilTel before it was taken over by PLDT. Being one of the top companies in the Philippines they should be able to train those people very well.